Frequently Asked Questions

At Orata, we are committed to ensuring your satisfaction with every purchase. Please read the following guidelines carefully about backordered items:

Order Confirmation:

• When you place an order that includes back-ordered items, you will receive an order confirmation email that outlines the estimated shipping date of the back-ordered items.

Shipping Estimate:

• Back-ordered items typically have an estimated shipping timeframe of 2 to 3 weeks from the date of the order confirmation.

Timely Updates:

• We understand that waiting for your order can be challenging. Rest assured, we will provide you with regular updates via email regarding the status of your back-ordered items.
• If there are any changes to the estimated shipping date, we will promptly inform you of the updated timeframe.

Partial Shipments:

• If your order includes both in-stock and back-ordered items, we can arrange for a partial shipment. In-stock items will be shipped immediately, and back-ordered items will be sent separately once they become available.

Canceling Back-Ordered Items:

• If you decide that you no longer wish to wait for a back-ordered item, you have the option to cancel it from your order. Please contact our Customer Support team at [customer support email] or [customer support phone number] to assist you in this process.

Shipping Notification:

• Once your back-ordered items are ready to ship, you will receive a shipping confirmation email with tracking information.

Returns and Exchanges:

• Our standard return and exchange policy applies to back-ordered items as well. If you wish to return or exchange a back-ordered item, please refer to our Return Policy for more information.

Please note that the estimated shipping timeframe for back-ordered items is subject to change based on factors beyond our control. We appreciate your patience and understanding as we work diligently to get your items to you as quickly as possible.

If you have any questions or concerns about your back-ordered items, please feel free to contact our Customer Support team at info@orataoffshore.com. Your satisfaction is important to us.

Yes, we offer free shipping on all orders over $75 within the United States.

Returns Eligibility:

• Items must be returned within 30 days from the date of delivery.
• The item must be in its original condition, unworn, unwashed, and with all tags and labels intact.
• Final sale items, including gift cards, are not eligible for return.

How to Initiate a Return:

1. Contact our Customer Support team at info@orataoffshore within 30 days of receiving your order to initiate the return process.
2. Provide your order number, the item(s) you wish to return, and a brief reason for the return.

Return Process:

1. Once your return is approved, you will receive a Return Authorization (RA) number and further instructions via email.
2. Securely package the item(s) along with the original packing slip or order confirmation inside the package.
3. Clearly write the RA number on the outside of the package.
4. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method for your convenience.

Refund or Exchange:

• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your returned item(s).
• Exchanges are subject to product availability. If the desired exchange item is unavailable, we will process a refund.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.

If you have any questions or need further assistance, please feel free to reach out to our Customer Support team at info@orataoffshore.com 

Orata reserves the right to update or modify this return policy at any time. We recommend reviewing the policy periodically for any changes.

Thank you for choosing Orata! Your satisfaction is our priority.